Frequently Asked Questions (FAQ)
**Are your products authentic and sealed?**
Yes, all our products are 100% authentic and sourced from official distributors. Sealed products are in their original, unopened factory packaging.
**What’s the difference between sealed and no-wrap?**
Sealed means fully wrapped in factory plastic. No-wrap products come directly from fresh cases or displays, unopened but without plastic wrap.
**How does shipping work within the Netherlands and Europe?**
Orders placed before 15:00 CET are shipped the same day from the Netherlands. Enjoy free shipping on orders over €150 (NL) and €250 (EU).
**Can I track my order?**
Yes, once your order is shipped you’ll automatically receive a confirmation email with a track & trace link.
**Are Japanese Pokémon cards legal and collectible?**
Yes, Japanese Pokémon cards are fully licensed and very popular among collectors worldwide.